You can't cancel orders that have entered the shipping process. Please note that additional fees might occur for shipments redirected or returned to us due to an incorrect or modified address. Our customer satisfaction is important to us. If you need to return or exchange a product, please see instructions and conditions below. Products may be returned or exchanged within 30 days after the delivery. For a refund or an exchange, we require a MANDATORY authorization number provided by a Smart Tiles representative. To obtain your return authorization number, please contact us with this email: Your authorization number will be valid for a period of 30 days. Smart Tiles reserves the right to refuse a return at any time due to abuse or deliberate fraud. We will not accept any returns on products marked as final sale, overstock or discontinued. Samples, tools and accessories sales are final. No cancellation, returns or refunds possible.Cancellation Policy and Returns
Cancellation Policy
Product Returns Policy
Samples, Tools and Accessories Order