At Smart Tiles, there are no problems, only solutions! This is in large part due to our great customer service team. In a friendly atmosphere, our customer service members work together to ensure your satisfaction.

 

Here is a brief overview of our customer service members. 

 

 

 

Smart Tiles Magog Quebec Canada

 

 

 

Lucie

 

Working at Smart Tiles for almost 13 years, Lucie knows Smart Tiles inside out. A customer service member, she answers our customers, retailers and representatives when they have questions or need information. She also works with our sales representatives on certain files.

 

With her vast experience in the company and with the product, she helps train new employees.

 

How would you describe Smart Tiles customer service?

 

We are passionate about the product, and we want our customers to be happy with their purchase as well as with their experience with us.

 

What do you prefer in your job?

 

I like it when our customers are happy and satisfied; it gives me a sense of accomplishment. I also enjoy the people I work with. We are like a little family.

 

What are your favorite colors?

 

I love soft pastel colors, with some bright accessories.

 

What are your favorite deco trends?

 

I love everything!! But mostly modern decorations mixed with wood.

 

Which Smart Tiles and Smart Edge do you prefer?

 

I can’t choose only one. I like Bellagio Sabbia, Muretto Durango, Minimo Noche and Minimo Roca. For Smart Edge it would be Ambra.

 

 

 

Smart Tiles Bellagio Sabbia Smart Tiles Muretto Durango Smart Tiles Minimo Noche Smart Tiles Minimo Roca

 

 

 

 

Nathalie

 

Member of the Smart Tiles team since 2014, Nathalie works with our sales director and representatives. She also helps customer service and answers clients’ questions.

 

Nathalie restocks our warehouse in France and prepares orders to be sent by boat or plane to make sure that our European customers have everything they need.

 

How would you describe Smart Tiles customer service?

 

We are a great team and we all work to ensure that our department runs smoothly.

 

What do you prefer in your job?

 

I like the variety of the work.

 

What are your favorite colors?

 

I really love shades of blue and obviously pink!

 

What are your favorite deco trends?

 

For now, my summer decor is in shades of blue with seaside accessories and it’s really great! I also like contemporary designs.

 

Which Smart Tiles and Smart Edge do you prefer?

 

Muretto Brina and Murano Metallik.

 

 

 

Smart Tiles Muretto Brina Smart Tiles Murano Metallik

 

 

 

 

Cynthia

 

Cynthia has been working at Smart Tiles since 2013. She is responsible for one of our biggest North American clients: Home Depot. With some help, she processes all the Home Depot orders. She is also in charge of several other large customers.

 

Cynthia is also a customer service member. So, she helps our different clients understand the product and answers their questions.

 

How would you describe Smart Tiles customer service?

 

It is a happy team. We all work together for customer satisfaction.

 

What do you prefer in your job?

 

I like the challenges that we face every day. I also like to help customers so that they are happy with their purchase.

 

What are your favorite colors?

 

I like shades of beige and of blue.

 

What are your favorite deco trends?

 

At home, I like contemporary decor and a warm ambience.

 

Which Smart Tiles and Smart Edge do you prefer?

 

My favorite Smart Tiles are: Muretto Durango with Smart Edge Brillo and Minimo Roca with Ambra

 

 

 

Smart Tiles Muretto Durango Smart Tiles Minimo Roca

 

 

 

 

Sandra

 

Working at Smart Tiles since July 2014, Sandra mostly takes care of all our website orders for Canada, the USA and Europe. She processes them all individually: invoicing, tracking number, etc.

 

Sandra also helps customer service answer certain clients’ questions mostly about Web orders and refunds.

 

How would you describe Smart Tiles customer service?

 

Customer service is the public image of the company, so we have to be polite and courteous with clients. We also have to answer all our customer calls and e-mails as quickly as possible. I think that we are an excellent team.

 

What do you prefer in your job?

 

I like everything in my job! I can’t say what I prefer and the dynamics with all the employees is great. We feel good here.

 

What are your favorite colors?

 

My favorite colors are blue and purple, but for decorating at home, I prefer neutral colors.

 

What are your favorite deco trends?

 

For deco trends, I don’t really look because I don’t have enough time.

 

Which Smart Tiles and Smart Edge do you prefer?

 

My favorite Smart Tiles are Keystone with Smart Edge Ambra. I also like Bellagio Bello with Ambra and Nero with Smart Edge Brillo

 

 

 

Smart Tiles Bellagio Keystone Smart Tiles Bellagio Bello

 

 

 

 

So, don't hesitate! If you have any questions about Smart Tiles, contact our customer service by e-mail ([email protected]) or phone (1-877-784-2733).