FAQ

Are Smart Tiles heat resistant?

Once Smart Tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the heat of a stove. However, it is recommended to prevent direct exposure to an open flame and we recommend to install our Smart Panel.

Can I easily remove Smart Tiles?

Yes. They are easy to remove with little to no damage, depending on the surface they were installed on. To make it easy, use a blow dryer to warm up each tile to soften the adhesive and pull softly starting with the corners. Use a cleaning product to wash the wall and remove any excess glue left by the Smart Tiles.

Do you ship to Australia and New Zealand?

Yes we do! Shop from the International site and add items to your cart International site. Note that the transaction may appear in Canadian dollars (CAD$) and could be subject to international processing fees from your financial institution if you are outside of Canada.

The order will be processed by our agents within 2 business days (Monday to Friday). Then, the delivery time varies depending on where the package is being delivered to, but expect between 3 and 7 business days. Please note that additional fees might occur for shipments redirected or returned to us due to an incorrect or modified address.

For other countries, please contact our customer service team for a quote.

Do you have fire certifications?

Our products are certified NFPA (ASTM E84) and IBC Class B.

Are Smart Tiles humidity and water resistant?

Once Smart Tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the humidity of bathrooms and water splash. However, it is highly inadvisable to install them in the shower.

How to install Smart Tiles on a wall with corner (Concave)?

Smart Tiles are flexible enough to apply on rounded or angled surfaces. However, if you are applying the tile on a concave corner, simply cut Smart Tiles and join the two pieces at the corner. This way, you don’t need to apply any unnecessary pressure to the Gel-O.

Watch this video for a demonstration.

How can I return my order?

If you purchased Smart Tiles in a store, you need to follow the store’s return policy. If you purchased Smart Tiles directly from our website, you can return or exchange a product within 30 days following the delivery. Please note that this can’t be applied to Final Sale or any product with mentioning that returns will not be accepted. You must first obtain a return authorization number from our customer service 

([email protected]).

Can you help me choose the best model?

Gladly! We offer a free interior design service. Just contact us at [email protected].

What is the difference between the Subway and Metro models?

One tile from the Subway collection mesures 10.95 in X 9.70 in (27,813 cm X 24,638 cm) in total and is made of eighteen bricks of (18) 3 x 1.5 in (7.62 cm X 3.81 cm). One Metro tile measures 11.56 in X 8.38 in (29.3624 cm X 21.2852 cm) and is made of eight bricks of (8) 4.70 in X 2.05 in (10.16 cm X 5.08 cm).

How do you install tiles around electrical outlets?

Measure the outlet and trace its exact shape on the tile. Cut the shape out with a utility knife and apply the tile to the wall! Watch the following video for more details: https://www.youtube.com/watch?v=51vJ0J23oWM

How do you use the calculator?

Divide the surface you need to cover into many rectangular sections and measure each one. Then enter your dimensions section by section in the calculator and click Calculate. It will calculate the number of tiles you need based on the chosen model. The tool automatically adds 10% to the final tiles’ total for the cutting losses. In the calculator, convert your dimensions in feet (1 foot = 12 inches).

Can you see the difference between Smart Tiles and ceramic or glass?

They are strikingly similar. Once our Smart Tiles are installed, very few people are able to tell the difference between our product and other materials.

What is the Volatile Organic Compounds certification?

Smart Tiles have been tested for Volatile Organic Compounds and aldehydes (VOCs) under ISO 16000 which classifies emission rate from A+ to C (A+ indicating a very low level of emissions and C a high level of emissions). Smart Tiles have been certified as A+ meaning very low level of emissions.

How should I prepare an unfinished gypsum surface?

If there are empty sections between the panels, fill them by applying a layer of plaster. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and let it dry for 72 hours. If you use paint instead of primer, you need to wait 21 days for it to dry completely.

How long will it take for my order to be delivered?

The order will be processed by our team within 2 business days (Monday to Friday). After that, the delivery time varies depending on where the package is being shipped to.

Please note that additional fees might occur for shipments redirected or returned to us due to an incorrect or modified address.

How long will they stick for?

We guarantee that your Smart Tiles will stick to your wall for as long as you want them to. Please see our warranty section for our detailed terms and conditions.

Can I install Smart Tiles on a textured surface?

Smart Tiles cannot adhere properly on textured surfaces, and it’s not recommended to install tiles on porous, textured painted surfaces or textured ceramic tiles. You may be able to smooth your wall with sand paper. If you do so, apply a primer afterwards and let it dry completely for 72 hours. Then, clean the wall with a degreaser such as TSP (to remove any dust or grease from cooking). After these steps, you can apply your Smart Tiles!

How should I prepare an unfinished plaster surface?

If necessary, apply a layer of plaster to smooth out the surface. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and allow 72 hours for it to completely dry. If you use paint instead of primer, it is necessary to wait 21 days for it to completely dry.

How many tiles are there per package and what is the price?

On our website, tiles are sold per unit and the price shown is per tile.

How many tiles do I need for my project?

Measure the width and height of the area to cover and enter the information into our calculator, which can be found on every product page.

Can I install them around a fireplace?

They can be installed on any surface whose temperature does not exceed 49 °C (120 °F). Avoid any direct contact with a heat source or direct exposure to an open flame.

Is it easy to align Smart Tiles?

Of course! Use a level to draw a horizontal line on the wall where you will start your first row of tiles. If you make a mistake, don’t worry. Smart Tiles are designed to allow tiles repositioning during installation. You can easily unstick the tiles from the wall to reposition them properly. Just make sure you don’t apply firm pressure until you are sure of the tile's position.

Should I order based on quantity or size?

If you are unsure of how many tiles you will need to complete your project, use our calculator, available on each product page, to determine the exact quantity. Measure the width and height of the area to cover and enter the information into our calculator.

How to Install Smart Tiles on a Wall with Corner (Convex)?

Smart Tiles are flexible enough to apply on rounded or angled surfaces, however if you are applying the tile to a convex corner, do not cut through the Smart Tiles. Just perform a kiss cut and apply at the corner. This way, you do not apply any unnecessary pressure to the Gel-O. Watch this video for a demo.

Can I install them behind a stove?

Yes, they are resistant to the heat of a stove. However, if you have a gas stove without a back control panel or metal plate, you must respect a safety zone (without Smart Tiles) of 20 cm (8 in.) above the surface of the stove in order to prevent direct exposure to an open flame and we recommend to install our Smart Panel. For countertop appliances such as toaster ovens, mini ovens and others, keep a space of 6 cm (2 in.) between Smart Tiles and the appliance. It is important to note that some spices with high density pigment color, such as turmeric, can stain the tile permanently.

Should I add a caulked joint between the tiles and the counter?

It may be advantageous to do so. This way you limit possible water infiltration between the wall and the counter. We recommend silicone-based caulking.

What are the payment methods?

We accept Visa, MasterCard and American Express.

Can I install Smart Tiles in a shower?

We do not recommend installing Smart Tiles in your shower since they will be in direct contact with water. However, Smart Tiles are resistant to bathrooms’ humidity so you can install them anywhere they will not be touched by water. If you install them above the shower wall, and the wall is painted with gypsum, make sure that the surface is completely dry and not damp. Else, the tiles will not stick to the wall.

What do printed letters mean on the Smart Tiles?

The letters are for manufacturing purposes only. In order to figure out the pattern you would like, we suggest laying out the tiles on the counter before installing them on the wall. Don’t forget to overlap the tiles so you won’t see the printed letters.

How should I clean and maintain my Smart Tiles backsplash?

Simply use a sponge to restore your Smart Tiles shine. Use a mild non-abrasive household cleaning products such as dish soap, cream cleanser or glass cleaner.

What delivery methods are available?

You can choose between Canada Post or UPS. Prices may vary depending on how many tiles were ordered and the delivery location. Please note that additional fees might occur for shipments redirected or returned to us due to an incorrect or modified address.  You may see the pricing once you add the tiles to your cart in the Estimate shipping and tax section. Orders eligible for free shipping will be sent by the courier of our choice.

Can I install my Smart Tiles over an existing backsplash?

You can install our Smart Tiles directly over your existing backsplash, whether it’s made of glass or ceramic provided that your surface is smooth and sleek. You must also take into consideration the width and depth of your existing grout lines as this might affect the outcome. Please click here for more information about installing Smart Tiles over existing backsplash.

Some tiles’ shapes (ex: diamond) have more texture than others. We recommend testing with 1 or 2 Smart Tiles also featuring texture before doing the full wall.

* IMPORTANT: For the Oslo models, we recommend installing them exclusively on smooth and sleek surfaces. Due to its size, the tile will tend to show any irregularities in the surface. If the surface is even slightly indented such as a grout line, you must fill any gaps to ensure a smooth application of the Oslo.

The same goes for Norway Bleached Wood and Blok White, which should also be installed exclusively on a white and smooth and sleek surface.

What must I do before installing Smart Tiles?

The entire surface must be cleaned with a degreaser (TSP, for example) and be completely dry. Make sure that the ambient temperature is between 18 °C (65 °F) and 35 °C (95 °F) and that the Smart Tiles are at room temperature. Then follow the installation instructions.

I am a retailer or decorator; how can I distribute your products?

By registering on our page for professionals, you will get the best prices on the market and exclusive access to our latest products, news and sales tools. 

Where can I buy Smart Tiles?

You can purchase Smart Tiles online or in most large renovation stores. Some decorating boutiques also carry them. Find a store now.

What is an ideal surface to install Smart Tiles?

Smooth undamaged surfaces are perfect. For example:

  • Painted gypsum (after a 21-day curing time for fresh paint)
  • Smooth ceramic tile
  • Wall panel (acrylic)
  • Wall linoleum
  • Mirror
  • Wallpaper

Simply clean the surface with a degreaser before beginning the installation. Please click here for more information about recommended surfaces.

Oslo models, important: It is recommended that these models be installed exclusively on smooth and sleek surfaces. Due to its size, the tile will tend to show any irregularities in the surface.  If the surface is even slightly indented such as with a grout line, you must fill any gaps to ensure a smooth application of Smart Tiles Oslo.

Are samples available?

You can order a sample for each model at a minimal cost, delivery included (expect 7–14-day business delivery). The sample size is approximately 10 sq cm (4 sq in). The sample is a piece cut from a regular peel and stick Smart Tile: same colour, same effect and same adhesive technology!

IMPORTANT: Samples may not be available for limited editions, flash sales or discontinued items. Samples cannot be returned and no tracking number is provided for these orders, as they are sent by mail.

Do you have a warranty?
Are Smart Tiles long-lasting?

They keep their original look since they won’t turn yellow or crack. Please check for our complete warranty.

 

On what surfaces Smart Tiles cannot be installed?

Smart Tiles cannot adhere properly to certain rough or porous surfaces. For example:

  • Porous wood
  • Textured ceramic tiles
  • Textured wallpaper
  • Unpainted gypsum
  • Inside of a shower
  • Floors
  • Countertops
  • Ceilings
  • Brick
  • Stone

Please click here for more information about recommended surfaces.

Are there customs charges or import fees?

There is no additional charge for any delivery to Canada, the United States and France. Otherwise, the costs are the responsibility of the buyer, vary depending on the country and are not included in the selling price or in the cost of transport.

What are Smart Tiles?

The Smart Tiles are manufactured in North America, designed as a do-it-yourself peel and stick tile. Our products are made of an adhesive substrate topped with a gel component called Gel-O™ (which gives it its 3-dimensional look). The tiles are lightweight, easy to handle, to cut and to maintain. They will remain on your walls for as long as you wish them to be. The tiles can be installed in minutes over a clean and sleek surface, without leaving any mess or requiring specialized tools. Especially designed for kitchens and bathrooms (i.e.: backsplashes), the tiles are resistant to stovetops’ heat and bathrooms’ humidity.