FAQ

Smart Tiles

They will keep their look in the long term since they will never yellow or crack.

Once Smart Tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the heat of a stove. However, it is recommended to prevent direct exposure to an open flame and we recommend to install our Smart Panel.

Once Smart Tiles have completely adhered to the surface - generally after 48 hours - they are resistant to the humidity of bathrooms and water splash. However, it is highly inadvisable to install them in the shower.

Gladly! We offer a free interior design service. Just write to us at [email protected].

They are strikingly similar. Once they are installed, very few people are able to tell the difference between them.

We guarantee that your Smart Tiles will stick to your wall for as long as you want them to. 

Measure the width and height of the area to cover and enter the information into our calculator, which can be found on every product page.

Simply use a sponge to restore the shine of Smart Tiles. Use a mild non-abrasive household cleaning product such as dish soap, a cream cleanser or a glass cleaner.

By registering on our page for professionals, you will get the best prices on the market and exclusive access to our latest products, news and sales tools. 

Quickly breathe new life into the rooms of your home with our light and easy to install peel and stick tiles. No special tools are needed and installation is dust free. Smart Tiles are specifically designed for the kitchen and bathroom.

Our products are certified NFPA (ASTM E84) and IBC Class B.

The Subway collection tiles are 10.95 in X 9.70 in (27.813 cm X 24.638 cm) in total and include eighteen (18) 3 in x 1.5 in (7.62 cm X 2.54 cm) bricks. Metro tiles measure 11.56 in X 8.38 in (29.3624 cm X 21.2852 cm) and include eight (8) 4.70 in X 2.05 in (10.16 cm X 5.08 cm) bricks

Where should Smart Tiles be installed?

Consult our installation section for instructions on how to easily install your Smart Tiles.


Smart Tiles cannot adhere properly to a textured surface, and it’s not recommended to install the tiles on an “orange peel” painted surface or textured ceramic tile. You may be able to sand your wall smooth and if you do so, apply a primer and allow 72 hours for it to completely dry. You must clean the wall with a degreaser such at TSP (to remove any dust or grease from cooking) and after this you can apply Smart Tiles. 

They can be installed on a surface whose temperature does not exceed 49 °C (120 °F). Above all, it is important to avoid any direct contact with a heat source or direct exposure to an open flame.

Yes, they are resistant to the heat of a stove. However, if you have a gas stove without a back control panel or metal plate, you must respect a safety zone (without Smart Tiles) of 20 cm (8 in.) above the surface of the stove in order to prevent direct exposure to an open flame and we recommend to install our Smart Panel. For countertop appliances such as toaster ovens, mini ovens and others, keep a space of 6 cm (2 in.) between Smart Tiles and the appliance. It is important to note that some spices with high density pigment color, such as turmeric, can stain the tile permanently.

It is highly inadvisable to install them where they will be in direct contact with water. However, since Smart Tiles are resistant to the humidity of bathrooms, you can install them at a height where they will not be in direct and continuous contact with water. If you install them above the shower wall, and the wall is painted gypsum, make sure that the surface is completely dry and not at all damp or else the tiles will not remain stuck to the wall.

You can install peel and stick Smart Tiles directly over your existing backsplash, whether it is glass or ceramic. Please click here for more information about installing Smart Tiles over existing backsplash.

 

Some shapes of tiles (ex: diamond) have more texture than others. We recommend testing with 1 or 2 Smart Tiles that also have texture before doing the full wall.

-          Smooth undamaged surfaces are perfect. For example:

  • Painted gypsum (after a 21-day curing time for fresh paint)
  • Smooth ceramic tile
  • Wall panel (acrylic)
  • Wall linoleum
  • Mirror
  • Wallpaper

Simply clean the surface with a degreaser before beginning the installation. Please click here for more information about recommended surfaces.

Smart Tiles cannot adhere properly to certain rough or porous surfaces. For example:

  • Porous wood
  • Relief ceramic tiles
  • Textured wallpaper
  • Unpainted gypsum
  • Inside of a shower
  • Floors
  • Countertops
  • Ceilings
  • Brick
  • Stone

Please click here for more information about recommended surfaces.

How to install Smart Tiles

Yes. They are easy to remove with little to no damage, depending on the surface they were installed on. To make it easy, use a blow dryer to warm up each tile to soften the adhesive and pull softly starting with the corners. Use a cleaning product to wash the wall and remove any excess glue left by the Smart Tiles.

With a square model (Tango, Minimo, Vintage, etc.), start the installation by placing the grout line directly on the corner so that you do not have to apply any unnecessary pressure to the Gel-O. For overlapping models (Bellagio Keystone, Murano Metallik, etc.), you should join two Smart Tiles at the corner.

Measure the outlet and transfer the measurements onto the tile. Cut with a utility knife and apply the tile to the wall! Watch the following video for more details: https://www.youtube.com/watch?v=51vJ0J23oWM

If there are empty sections between the panels, apply a layer of plaster to fill them in. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and allow 72 hours for it to completely dry. If you use paint instead of primer, it is necessary to wait 21 days for it to completely dry.

If necessary, apply a layer of plaster to smooth out the surface. It is important to have a smooth surface for a perfect bond. Then apply a primer coat to the entire surface and allow 72 hours for it to completely dry. If you use paint instead of primer, it is necessary to wait 21 days for it to completely dry.

First, using a level, draw a horizontal line on the wall at the height of the first row of tiles. The Smart Tiles specially designed adhesive allows the tiles to be repositioned during installation if firm pressure has not already been applied. Easily unstick the tiles from the wall to properly reposition them.

It may be advantageous to do so. This way you limit possible water infiltration between the wall and counter.

The entire surface must be cleaned with a degreaser (TSP, for example) and be completely dry. Make sure that the ambient temperature is between 18 °C (65 °F) and 35 °C (95 °F) and that the peel and stick tiles are at room temperature. Then follow the installation instructions.

Purchasing and returns

You can order a sample for each model at a minimal cost of $2.50 a unit, delivery included (expect 7 - 10-day delivery). The sample size is 7.62 cm by 7.62 cm (3 in. by 3 in.). The sample is a piece cut from a regular peel and stick Smart Tile: same color, same effect, same adhesive!

There is no additional charge for any delivery to Canada, the United States and France. Otherwise, the costs are the responsibility of the buyer, vary depending on the country and are not included in the selling price or in the cost of transport.

If you purchased Smart Tiles in a store, the store’s return policy applies. If you purchased Smart Tiles online from our site, you can return or exchange a product within 30 days of delivery. You must first obtain a return authorization number from our customer service.

Divide the surface that you need to cover into rectangular sections and measure each section. Then enter your dimensions section by section into our calculator and click Calculate. It will calculate the number of tiles to order based on the model chosen. The tool automatically add 10% to the total of tiles, for the cutting losses.

First, the order will be processed by our agents within 24 business hours (Monday to Friday). Then, the delivery time varies depending on where the package is being delivered to.

On our website, tiles are sold per unit and the price shown is per tile.

You must add the number of tiles to your cart that you will need to complete your project. Use the calculator available on each product page to determine the exact amount.

We accept Visa and MasterCard.

You can choose between Canada Post (standard package, Xpresspost or priority) or UPS (standard). Prices vary depending on the quantity ordered and where the package is delivered to.

You can purchase Smart Tiles online or in most large renovation stores. Some decorating boutiques also carry them. Find a store now.

Questions & Answers

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