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Frequently Asked Questions

Smart Tiles

Smart Tiles are revolutionary and unique. Their innovative concept allows you to dress up your walls with daring and imaginative designs. The translucent gel Gel- 0™ gives a perfect 3D effect.

 

You will be pleasantly surprised by their similarity to glass mosaic. You will wonder why no one thought of this sooner! Smart Tiles can be installed in minutes free of dirt and dust and no special tools are required. Specifically designed for the kitchen and bathroom (mostly backsplash) Smart Tiles are also resistant to heat and humidity.. Smart Tiles, a great product that will simplify your life!

Yes. For the warranty to be valid, go to our Warranty Page.

• If the product is purchased in a store, the store's return policy applies since the store is considered the seller.

 

• For any purchase online, from the Smart Tiles Web store you can return or exchange a product within 30 days of delivery. For a refund or an exchange, an authorization number provided by a representative of the Smart Tiles online store is required. To obtain your authorization number Tel.: 1-877-784-2733, Fax: 1-819-847-4025 or Email: quinco@thesmarttiles.com.

 

Return address

TheSmartTiles.com

2035 René Patenaude,

Magog, Quebec, Canada

J1X 7J2

 

Returned products must be in their original packaging and in resellable condition, perfectly intact and be accompanied by the proof of purchase and the return authorization number. No exchange or refund will be made for products that have been used and/or damaged. Delivery costs and risks associated with the return are the buyer's responsibility, unless the products are defective. Returned products are subject to inspection. If the products are in good condition all sums debited from the credit card will be credited to the buyer except for shipping costs. For assistance with this process please contact Customer Service.

 

• Color variation is inherent to such products. Make sure of the color match when purchasing or before installation. No claims will be accepted after the product has been installed unless it is a manufacturing defect.

Taxes, import fees or customs charges are the responsibility of the buyer. They vary depending on the destination country and are not included in the selling price or in the cost of transport.

Especially designed for a bathroom environment, Smart Tiles are highly resistant to humidity. The curing period is 48 hours after installation.

 

For more info, visit "Smart Tiles Are Resistant to Heat and Humidity".

 

However, it is highly inadvisable to submerge the tiles in water or expose them to direct steam.

Especially designed for a kitchen environment, Smart Tiles are highly resistant to the heat of a stove. The curing period is 48 hours after installation.

 

For more info, visit "Smart Tiles Are Resistant to Heat and Humidity".

 

However, it is highly recommended to prevent direct contact with open flame.

 

If you install Smart Tiles behind a gas range without a protective rear panel, allow a height of 15 inches above the surface without Smart Tiles.

Our products are certified NFPA (ASTM E84) and IBC Class B.

On our website: single units.

 

In stores or other Web sites: Smart Tiles are sold individually or in packs of 6 or 12.

Samples are available at a nominal cost per unit. The sample size is 3" X 3”. All samples are sent by postal service. Expect 7-10 days delivery.

A calculator is available for each tile pattern. Simply select the desired tile and follow the steps for a reliable estimate. The suggested number of tiles includes 10% waste factor.

Installation

Any smooth undamaged surface is perfect for Smart Tiles. A good cleaning and drying prior to installation will be required.

 

  • Painted gypsum (after a curing time of 21 days for freshly painted walls)
  • Smooth ceramic tile
  • Wall panel (acrylic)
  • Wall linoleum
  • Mirror
  • Wallpaper

 

For more info on recommended surfaces, visit  "What Surfaces Can You Install Peel and Stick Smart Tiles on as a Backsplash".

Some rough or porous surfaces do not allow Smart Tiles to adhere properly. Despite a high level of heat resistance, wear and humidity, Smart Tiles should not be used in areas where they may come into direct contact with steam or are submerged in water or used as a work surface. Rough surfaces such as porous wood, embossed ceramic tiles or textured wallpaper are not recommended. Also not recommended are:

 

  • The inside of a shower
  • Floors
  • Ceiling
  • Countertop
  • Brick
  • Stone

 

For more info on non-recommended surfaces, visit  "What Surfaces Can You Install Peel and Stick Smart Tiles on as a Backsplash".

You can install peel and stick Smart Tiles directly over your existing backsplash, whether it is made of glass or ceramic.


For more info, visit "How to Install Peel and Stick Tiles in a Kitchen Directly Over Existing Tiles".

• Make sure the surface is clean and dry (see Preparation and Maintenance section). The ambiant temperature should be at least 18C (65F) and a maximum of 35C (95F). This allows the glue to adhere well to surfaces and ensures a hassle-free installation.

 

• Before starting the installation, please make sure that the tiles are at room temperature.

 

• It is important to wait 48 hours after installation before exposing tiles to moisture, allowing the adhesive to cure in the best conditions.

 

• With proper installation, Smart Tiles may even be used in an unheated cottage or an RV. Smart Tiles withstand large temperature variations in cold (winter) or hot (summer) weather.

Smart Tiles can be installed on a surface where the temperature does not exceed 49C (120F). It is important to avoid direct contact with a heat source.

To install Smart Tiles behind a gas range without a protective rear panel, allow a height of 38 cm (15 in.) above the surface to prevent the tiles from coming in contact with open flame. We recommend that you install a stainless steel plate to fill in this space safely.  If there is a wall to the right or left side of the range, Smart Tiles must be installed at least 6 cm away. For countertop appliances such as toaster-ovens, keep a space of 2 inches (6 cm) between the product and the unit.

 

It is important to note that some spices with high density pigment color such as Turmeric can stain the tile permanently.

With a square model (Mocha, Brownie, Idaho), start the grout line on the corner so you do not have to apply any unnecessary pressure to the Gel-O.

 

For models like Keystone or Metallik, we suggest joining two tiles together at the corner. Watch our video for more details.

Yes. Peel and stick Smart Tiles are easy to remove with little to no damage to the wall depending on the surface the tiles were installed on. To make it easy, use a blow dryer to warm up each peel and stick tile long enough to soften the adhesive and pull softly starting with the corners.

 

Then use a household cleaning product to wash the wall and remove the excess glue left by the peel and stick tiles.

 

For more information on how to remove peel and stick Smart Tiles, please visit “Why are Peel and Stick Wall Tiles the Best Option When You are Renting?

It is highly inadvisable to submerge peel and stick Smart Tiles in water. Therefore, it is not recommended to install them in the shower where they will be in direct contact with water.

 

However, since peel and stick Smart Tiles are resistant to the humidity of bathrooms, you can place them above the shower walls. At this height, the Smart Tiles will not be in direct and continuous contact with water. If you do install them above the shower wall, and the wall is painted or gypsum, make sure that the surface is completely dry and not at all damp or else the tiles will not remain stuck to the wall.

 

For more info, visit "Smart Tiles Are Resistant to Heat and Humidity".

Preparation and Maintenance

All surfaces must be cleaned before applying Smart Tiles. A degreaser such as trisodium phosphate (TSP) is ideal for surface preparation.

 

Please ensure that the entire surface is clean and dry before installation.

 

For more info, visit "How to Prepare Your Wall for a Smart Tiles Peel and Stick Backsplash".

A simple sponge is sufficient to restore the shine of Smart Tiles. It is important to clean surfaces promptly to maintain the original shine of your Smart Tiles. Use a mild non-abrasive household cleaning product such as dish soap, or a glass cleaner.

If there are empty spaces between drywall sections, apply a layer of plaster to fill the spaces. Then, apply a sealant, which will allow an excellent adhesion of the tiles. Please wait until the primer is cured (72 hours) prior to installation. If you use paint instead of primer, it is necessary to wait 21 days to allow full curing before installing the tiles.

 

For more info, visit "How to Prepare Your Wall for a Smart Tiles Peel and Stick Backsplash".

It is important to have a smooth surface for a perfect bond. A primer layer will seal and cover residual dust enabling tiles to adhere efficiently. Please wait until the primer is cured (72 hours).

 

For more info, visit "How to Prepare Your Wall for a Smart Tiles Peel and Stick Backsplash".

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